Order & Shipping Coordinator

We're now looking for an Order & Shipping Coordinator to be responsible for delivering excellent customer support and service by handling orders, planning shipments and acting on customer requests. 

Location: Malmö, as part of a team of 3
Reports to: Head of Supply Chain

Application: Please send your CV and application letter as soon as soon as possible as we are working continuously with the applications. All applications are treated confidentially.

Download Job Description - Order & Shipping Coordinator

Please respect that we are not interested in offers of advertisement or recruitment assistance.

Apply now

ABOUT THE JOB

The Order & Shipping Coordinator is responsible for providing excellent customer support and service by handling orders, planning shipments and acting on customer requests. The position is based in Malmö and you will be part of a team of 3.

Your job is to work closely with customers to ensure they are satisfied with the service they receive. Building a positive image of our organisation’s support during the full sales process is a natural part of the role.

Working as an Order & Shipping Coordinator means administrational work such as order handling, creating of shipping documents and processing of invoices. Daily work with the ERP system and internal cross-functional communication is also an important part of the job.

SPECIFIC RESPONSIBILITIES:

  • Responsible for promptly respond to customer inquiries, handle and resolve customer requests and provide excellent customer information & service

  • Responsible for order confirmation, invoicing and shipping processes

  • Maintain and update customer accounts in the ERP system

  • Coordinate with other departments as Internal Sales, Planning, Purchase, Finance, QA and the Warehouse to be able to fulfill orders and customer requests

  • National and international shipping, including approvals, permits, declarations and other documentation related to shipping of life science products.

ABOUT YOU

  • 2+ years of experience in Customer Support or another client-facing role
  • Experience in working with complex, multi-divisional and multi-geographical customers
  • Excellent communication abilities & executive presence
  • Confident IT user, (MS Office, Outlook)
  • Ability to create structure in ambiguous situations and design effective processes
  • A keen eye for details is necessary
  • A natural problem solver with the ability to multitask and handle difficult interactions
  • Experience in identifying customer needs, clarifying their requests and researching different solutions
  • Customer focused with the flexibility to manage different personalities
  • Experience working with cross-functional teams (e.g. Sales, Accounting, Warehouse)
  • Fluent in Swedish and English, both spoken and written

Tags: